This policy explains how your personal information is collected, used, disclosed and protected.

1. Collection of personal information

We may collect the following information:

First and last name

Email address

Phone number

Mailing address

Information related to a reservation

Payment information (processed via a secure platform)

IP address and browsing data

This information is collected when you:

Make a reservation

Fill out a contact form

You subscribe to a newsletter

Browse our website

2. Use of information

Personal information is used for:

Process and confirm reservations

Communicating with you regarding your stay

Responding to your requests

Improving our services and our website

Comply with our legal obligations

We do not sell or rent your personal information to third parties.

3. External Payments and Platforms

Online payments are processed by secure providers. Chalets du Bonheur does not have access to your full banking information.

4. Connection cookies

Our site may use cookies in order to:

Improve the user experience

Analyze website traffic

Optimize our marketing campaigns

You can configure your browser to refuse cookies.

5. Communication of information

We can only disclose your personal information when:

This is necessary to provide a service (e.g., a booking platform).

The law requires it

You consent to this

6. Data retention

Personal information is retained only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your information from loss, theft, or unauthorized access.

8. Your rights (Law 25 – Quebec)

You have the right:

To access your personal information

To request the correction of inaccurate information

To withdraw your consent where applicable

To exercise these rights, please contact us at:

info@havredepaixsurlelac.com

9. Person responsible for the protection of personal information

In accordance with Law 25, the person responsible for the protection of personal information is: Melanie Legault, responsible, info@havredepaixsurlelac.com

10. Modifications

We reserve the right to modify this policy at any time. The most recent version will always be available on our website.